Website Privacy and Security Statement

Introduction

Please take a moment to read this Policy and learn about our general privacy and information security principles. This Privacy and Security Policy ("Policy") applies to the website drainageboise.com ("Website") and all services operated by Idaho Drainage Solutions LLC ("we", "us", or "our").

By using this Website, submitting a contact form, requesting a free estimate, or interacting with our services, you agree to the collection and use of your personal information in accordance with this Policy.

Information We Collect

We may collect several types of information from and about users of our Website and services, including:

• Personal Information: Includes your name, email address, telephone number, physical property address, and any other identifiers by which you may be contacted online or offline. This information is typically collected when you fill out a contact form, request an estimate, or schedule a service.
• Payment Information: If you purchase services or utilize financing partners (like Watercress Financial), we or our third-party payment processors may collect payment details.
• Automatically Collected Information: Information your Internet service provider automatically provides to our web server, including your IP address, browser type, operating system, and information regarding your interaction with the Website collected through cookies and tracking technologies (like Google Analytics GA4).

How We Use Your Information

Idaho Drainage Solutions uses the information we collect for the following purposes:

• To provide our services, process requests for estimates, and fulfill your orders.
• To communicate with you regarding appointments, service updates, invoices, and customer support.
• To send administrative information, such as changes to our terms, conditions, and policies.
• To improve and optimize our Website based on how users interact with our content.
• To monitor and analyze trends, usage, and activities in connection with our services.

SMS & Text Messaging Communications

By providing your mobile phone number to Idaho Drainage Solutions, you consent to receive text messages (SMS/MMS) for direct communications related to your service request, appointment reminders, estimates, and customer support. Standard message and data rates may apply.

You can opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us. Reply "HELP" for assistance.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• Service Providers: We employ trusted third-party companies and individuals to facilitate our services. These third parties have access to your personal information only to perform tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our current processors include:
  • Resend (resend.com) — transactional email delivery. When you submit a contact form, your name, phone number, email address, and message are transmitted to Resend for delivery to our team.
  • Zapier (zapier.com) — workflow automation. Lead form submissions are forwarded to Zapier to route your inquiry into our job scheduling system (Housecall Pro).
  • Vercel (vercel.com) — website hosting and infrastructure. Your request IP address and basic request metadata are processed by Vercel as part of serving this website.
  • Housecall Pro — job scheduling and CRM. Your contact details are stored here once you become a customer or request an estimate.
  • Stripe / Watercress Financial — payment processing and financing. Payment details are handled directly by these processors and are never stored on our servers.
• Compliance with Law: We will disclose your information where required to do so by law or subpoena, or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.
• Protection of Rights:To enforce our policies, or protect our or others' rights, property, or safety.

Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to understand how visitors use our site and to connect marketing activity back to leads. Cookies are small text files stored in your browser. Below are the main cookies we set or allow:

• Google Analytics (_ga, _gid, _ga_*) — set by Google Analytics 4 to measure page views, session counts, and traffic sources. Data is anonymized before storage. See Google's Privacy Policy.
• Google Ads (_gcl_au) — set by Google Ads to measure ad conversions and attribution. This cookie links ad clicks to form submissions so we can understand which campaigns generate leads.
• Meta Pixel (_fbp, _fbc) — set by Meta (Facebook/Instagram) to measure ad performance and build remarketing audiences. _fbp is a browser identifier; _fbc stores the click ID from a Facebook ad. See Meta's Privacy Policy.
• First-party attribution cookies (ids_*, _ids_*) — set by us to remember how you found our website (traffic source, campaign, landing page) so we can connect later form submissions back to their original marketing channel.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Most browsers also support opt-out extensions for Google Analytics and Meta. However, if you do not accept cookies, some features of our Website may not function as expected.

Data Retention

We retain lead form submissions (name, phone number, email, address, and any details you provided) for 24 months from the date of last contact. After that period, we purge the data unless an active customer relationship exists — for example, if you are a current or recent customer with open warranty coverage or scheduled service.

You may request earlier deletion of your data at any time by contacting us at the address below. We will honor deletion requests within 30 days except where retention is required by law or for legitimate business purposes such as active litigation or warranty records.

Data Security

The security of your personal information is important to us. We use physical, electronic, and procedural safeguards designed to protect your information from unauthorized access, use, or disclosure. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights & Choices

Depending on your location, you may have rights to request access to, correction of, or deletion of your personal information. You may opt out of receiving promotional communications from us by following the unsubscribe link or instructions provided in any email we send. To manage your preferences or request changes to your data, please contact us.

How to Contact Us

If you have any questions about this Policy or our use of your personal information, please contact us:

• Phone: (208) 803-8828
• Email: marketing@idahodrainagesolutions.com
• Address: 1510 E Watertower St #100, Meridian, ID 83642

Last Updated: May 2026